Frequently Asked Questions
"What is Pet Product Delivery.com?"
Pet Product Delivery.com delivers the finest Holistic Health Products for Pets direct to your door. You can call, text or e-mail your order 24/7. Orders are delivered directly to your home or office. For those that prefer to order online, please click this link: PetProductDelivery.com.
Our company also offers an in-home Small Animal Pet Sitting services for indoor cats, dogs and other small pets. While you're away, your pet will feel like they're the ones on vacay! You might also be interested in our Pet Taxi and Pet Errands services. Learn more by clicking here.
And now we also offer Learn 2 Groom services! Click this link for more detail.
Our company is all about service, professionalism and the well being of pets.
"How do I place an order to have products delivered?"
That's an easy one! Feel free to call, text (832-549-1730) or e-mail your order 24/7. We deliver locally in most of Harris and Montgomery counties. We ship everywhere in the world! Visit our online store for faster service: PetProductDelivery.com
"Do I have to be home when my order is delivered?"
No*. Local clients can make arrangements to have your products dropped off anywhere on your property while you are away. We text when we are on the way, when we arrive and after the order has been delivered, if you are not home. You can elect to have your order delivered to your office instead of home. We also ship orders via USPS and UPS.
* Local clients that order frozen pet food will need to be home for delivery. That's the only exception.
"Do you give discounts?"
We give a 5.00 Reward to any client sending a pet product delivery, pet sitting or grooming referral. The more referrals a client sends our way, the more of a discount they receive. (EXAMPLE: 3 referrals = 15.00 Reward.)
Information on product discounts and other news is updated on our blog, Peaceful Ponderings.
In addition, you can sign up for Rewards, TextVIPClub discounts and discounts sent via our e-Newsletter. Click any of the Red Widgets on the PetProductDelivery.com Home page to sign up! Discounts are sent monthly and weekly for our email and text subscribers.
"My pet is having a little diarrhea. Can I have him/her groomed during our Learn 2 Groom lesson?"
No. Your pet should be seen by a veterinarian if s/he is exhibiting any of these symptoms: loose bowel movements, vomiting, coughing, runny nose, excessive watery eyes. Please, call prior to your appointment to cancel if you know this is the case. If a pet is in questionable health s/he will not be groomed. In fact, if any pet or person within the household (not just the pet scheduled for grooming) is exhibiting any of these symptoms, the appointment should be canceled. We travel from household to household and take health and wellness very seriously. We love our clients and do not want to risk carrying a potentially contagious disease to any person or pet. We can reschedule after your veterinarian or your personal health care professional gives the all clear. If a pet becomes sick during pet sitting services, s/he will be taken to your veterinarian immediately.
"I don't know if you can teach me to groom in my home. What do I need to provide?"
There is very little that is required. Adequate parking within 30 feet of entry of your home is a must. A well lit room with electrical outlets, plenty of natural light for grooming and a trash receptacle. A list of tools you will need for your particular dog will be emailed prior to the visit. We allow 10 minutes before and after the groom to set-up and remove equipment @ no charge to you. We do not bathe pets in human bath tubs, climb stairs with equipment or groom outdoors.
"Can my friends and family watch my pet being groomed?"
Absolutely! We only ask that your friends refrain from talking to your pet or calling his or her name so that s/he will not become overly excited on the grooming table. Everyone should behave as they normally do in the home. A general rule is to have them stand or sit @ least 5 feet from the grooming area. Please, postpone snapping photos of your pet until after the grooming is completed. Video taping Learn 2 Groom lessons is NOT permitted.
"I already groom my pet at home. I would like to learn more, but don't know that I need a full on grooming lesson. Is there another option?"
Yes. Those clients for whom in-home grooming lessons are not a good fit, we offer Ask a Master Groomer online sessions. Contact us to schedule an appointment of 15 minutes or more and we'll meet via ZOOM.
"My pet has bitten me when I have tried to groom him/her at home. Can you help me Learn 2 Groom my pet?"
Give us a call and we can talk it over: 832-549-1730. We do not groom vicious animals. However, in certain circumstances almost any animal can become agitated to bite. We take these animals on a case-by-case basis. We have had success with most pets. If a pet has severe bite aggression toward humans, we may refer you to a behaviorist before setting an appointment.
"My pet isn't housebroken. Is this a problem for grooming?"
It doesn't have to be. Some pets have "accidents". If, however, you know your pet is not housebroken at all, is incontinent or lifts his leg indoors, we ask that you let us know. Some of our clients' pets wear belly bands (males) or doggie diapers. We do not accept incontinent pets, pets that mark or that are not housebroken without belly bands and/or diapers. Nor do we accept pets that are undergoing chemo-therapy.
"My pet is elderly and has a severe, noncontagious health condition. Would you consider teaching me to groom my pet?"
Give us a call and we can discuss the best way to care for your aging friend: 832-549-1730.
"Is it customary to tip?"
Yes. Gratuity is not mandatory, but it is appreciated. Most clients add a 10 - 20% gratuity for a job well done.